The new mattress came with
"The new mattress came with seams on the top falling off day one. This gave me quality concerns immediately and I reached out to customer service with pictures. They offered a couple solutions including replacing the mattress after the 30 day trial. Since that replacement hasn’t happened yet, I have to rate 2 stars. 1 star for the quality issues out of the box and another star for customer service promising a solution. If they deliver on the promise, I will try to update my review."