Free Trial Period and Returns

Thrilled. Delighted. Rested. This is how we want you to feel about your Mattress Shop purchase. If you aren’t happy with your purchase, talk to us.

Free Trial Period 

We know that it takes more than a quick touch and feel to know if our sleep products are the right one for your body. That’s why Mattress Shop offers a free trial period on our products. This allows you to experience the full benefits in the comfort of your home, ensuring you can adjust to their feel, support, and comfort. For this reason, we ask that you give our mattress a 30-night adjustment period.

• Bases and Bedding: Enjoy a 30-night trial period. If you’re not satisfied, you can initiate a return at any time.

  
  
• Mattresses: Enjoy a 100-night trial period. We recommend trying your mattress for at least 30 nights from the date of delivery before initiating a return. Just like a new pair of shoes, the materials in a mattress need to be broken in, so it may feel different than you’d expect in the first few weeks but will adjust as you sleep on it. After 30 nights, if you're still not satisfied, you can initiate a return. Please note that only two mattress purchases per household or shipping/billing address are eligible for the 100-night trial return & refund.

Returns

We want you to love your Mattress Shop products! If you're having second thoughts, we aim to make the return process as easy as possible. We understand that preferences can differ, and your comfort is our top priority.


Initiating a Return: To begin a return, email our Customer Support team at support@themattressshop.com. Once your return is confirmed, our team will guide you through the process. Mattress returns must be initiated within the 31- to 100-day trial period, while accessories have a 30-day trial period.


Giving Back to the Community: We care about the impact we make and encourage our customers to donate returned items to local charities like the Salvation Army, Goodwill, or nearby shelters. If you choose to donate, please send us a photo of the donation receipt, and we'll process your refund.

If donation is not an option, our Customer Support team will assist you in arranging the return of your item.

Return Guidelines:

• Accessories: You may return any accessory free of charge within 30 days of delivery, provided it's in a clean and undamaged condition. Charges will apply for items returned damaged or destroyed.
• Mattresses: Every mattress from Mattress Shop comes with a 100-night trial. If you're not satisfied after 30 nights, you can initiate a return. We'll arrange a pickup for the mattress (since it won’t fit back in the original packaging after use), and once it's collected, your refund will be processed. Mattresses must be clean and free of damage, including ripped fabric, stains, broken zippers, or damaged foam. Please note, only two mattress purchases per household are eligible for the 100-night trial return and refund policy.
  
  

For inquiries about products purchased at retail locations, please contact the store directly.

Alaska and Hawaii Customers: There is a $100 fee for mattress returns.


Exchanges

If you decide to exchange your mattress for another Leesa mattress during your 100-night trial period, email us at support@themattressshop.com to start your exchange. 
We treat exchanges similarly to returns in that we will coordinate a pickup to remove the original Leesa from your home before processing your refund. You may place a new order for the other mattress at any time. Please note that only two mattress purchases per household or shipping/billing address are eligible for the 100-night trial return & refund.

We’ve learned that the most common reason people exchange is for a different mattress size, height, or firmness, so be sure to measure the height of your bed frame, adjustable base, and/or foundation before ordering. You may want to visit one of our partners to try the mattress before you move forward with the exchange. You can also call a member of our Comfort Crew for assistance.

Questions? Concerns?

Real people are here to put your mind at ease. Contact us at support@themattressshop.com.